Frequently Asked Questions (FAQ)

FAQ:

Q: Where is my order? A: Most of our orders ship within 3-5 business days. If your order was not listed as "Shipped Separately" please check your email for shipping confirmation.

Q: Do I need a Paypal account to place an order? A: No, once you have filled in your shipping information on our site, you will be directed to paypal to complete your purchase. If you do not wish to use paypal, please click the grey "Credit/Debit" option. 

Q: Do you ship internationally? A: Yes. There is a $25.00 flat rate shipping charge for international orders. 

Shipping Policy:

  • Most orders are shipped within 3-5 business days.
  • Orders can take up to 15 business days to ship. This does not include transit time.
  • Some products may not have tracking information available. 
  • Back-Ordered and Custom products can take longer than 15 business days
  • Order Processing cut off time is 5:00p (Eastern)
  • Orders placed after cut off time will not be processed until the next business day
  • Products may be shipped separately, at our discretion
  • Certain products ship directly from our vendors.
  • All preorders are non refundable and cannot be canceled.

 

CUSTOM ITEMS:

While all orders are covered by our 15 business day shipping policy, the following examples are custom products that often require most of the 15 business days to ship.

-Metal Keychains

-Leather Keychains

-Paracord bracelets (up to 30 days)

-Leather Necklaces

-Leather Bracelets

-Rings

-Wooden signs

 

This list is provided as an example and may not be complete. Please ensure that you read the description of each product you are ordering. 

Custom items are also exempt from returns or exchanges. Our return policy is listed below. 

Some products. both custom items and otherwise, may have an extended shipping policy per the request of the providing vendor. 

 

Returns:

  • Contact customerservice@colddeadhands.us with all returns before returning items. Some items are not eligible for return. 
  • The return policy is subject to change without notice.
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To complete your return, we require a receipt or proof of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • Custom items are exempt from being returned.
  • Only shipment errors and product damage are eligible for returns. All other issues will be reviewed on a case by case basis. 
Examples of custom items:
  • Cold Dead Hands Skull and Guns Embossed/Etched Logo Paracord Bracelet
  • Custom Keychains and Necklaces 
  • Custom Grips
  • Liquid Eyewear Glasses
  • 2Hawks Tomahawk/Hatchet Products
  • Other custom items may also be exempt from being returned. 

Order CancellationOrders may be canceled at our discretion. Cancellation requests within 15 business days must have a valid reason. 

 

Order Changes:

If you have placed an order and wish to change the quantity of an item you ordered to a lower amount, you will be issued a store credit for the value of the product change. We do not offer refunds to the authorized card. In the rare case that a refund to the payment card is issued for a quantity change, a $5.00 restocking fee will be charged.

If you wish to seek an exception to this policy, you must include in your initial contact email that you would like to pay the $5.00 restocking fee.

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days. 

     Exchanges (if applicable)

We only replace items if they are defective, damaged, or if you received the incorrect item.  If you need to exchange it for the same item, send us an email at sales@colddeadhands.us   

Returns (if applicable)

To return your product, you should mail your product to: 

3906 Houston St
Greenville, TX 
75401

Size Chart: Available here - https://goo.gl/s74JZI

*The return policy is subject to change without notice.