Frequently Asked Questions (FAQ)

FAQ:

Q: Where is my order? A: Most of our orders ship within 3-5 business days, but some items may take longer and will be stated in product description. 

Q: Do I need a PayPal account to place an order? A: No, once you have filled in your shipping information on our site, you will be directed to PayPal to complete your purchase. If you do not wish to use PayPal, please click the grey "Credit/Debit" option. 

Q: Do you ship internationally? A: Yes.

Q: Why do you ask for a tip? A: We are a for-profit business that uses all of our profits to fund our particular brand of advocating. We also support various community, military and public service charities as well. 

Q: How can I get involved? A: We encourage everyone to sign up for our newsletter. It is here you will find articles, videos, reviews and other information that will keep you up to date on events happening around our country. 

Q: Where are your products made? A: We try to source all of our products from within the United States, from veteran and 1st responder owned companies. In all circumstances we look for the best possible products for the best possible price, so we can pass on those savings to our customers. We hope to see the restoration of the Made in America name, but we do not want to see small businesses suffer as it is restored. 

Q: Why do I not see your Facebook or Instagram posts any more? A: During the last year, we have watched some social media platforms, censor certain groups. As of January 2021, we experienced an extreme amount of unfair tactics to silence our voice. Including the banning of our Instagram page, the personal pages of the executives of CDH, Inc. as well as our CDH, Inc. business management functions. We watched technical glitches effect our internet presence and even saw glitches with our email servers as well. We are working through all of these circumstances, but these are significant difficulties to overcome. We pray that our supporters will continue searching for our updates or subscribe to our Newsletter. 

Q: Why are my emails not answered immediately? A: We are a small business with a very large following. We often get overwhelmed and take longer to respond, but we are trying. We have also been experiencing a significant amount of technical glitches throughout our servers, but have been working to ensure they do not effect our customer service. 

 

Shipping Policy:

  • Most orders are shipped within 3-5 business days, unless otherwise stated. 
  • Some orders can take up to 15 business days to arrive. This includes, but is not limited to our custom made products like Six Shooter Leather.   
  • Order Processing cut off time is 5:00p (Eastern).
  • Orders placed after cut off time will not be processed until the next business day.
  • Products may be shipped separately, at our discretion.
  • Please read the entire description of the products you are ordering to ascertain ship times. 

 

CUSTOM ITEMS:

While all orders are covered by our 15 business day shipping policy, the following examples are custom products that often require most (if not more) of those 15 business days. Six Shooter Brand Leather products are custom made to order and can take up to a month to create and ship. 

Please ensure that you read the description of each product you are ordering. 

Custom items are also exempt from returns or exchanges. Our return policy is listed below. 

 

Returns:

  • Contact customerservice@colddeadhands.us with all returns before returning items. Some items are not eligible for return. 
  • Our return policy is within 30 days of purchase. If 30 days have passed since purchasing, please contact customer service to see if you qualify for an exception.  
  • To complete your return, we require a receipt or proof of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • Custom items are exempt from being returned. All items custom made to size requests may be exempt from returns. 
  • Only shipment errors and product damage are eligible for returns. All other issues will be reviewed on a case by case basis. 

 

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days. 

     

Exchanges (if applicable)

We only replace items if they are defective, damaged, or if you received the incorrect item.  If you need to exchange it for the same item, send us an email at sales@colddeadhands.us   

Returns (if applicable):

To return your product, you should mail your product to: 

 P.O. Box 1018
 Greenville, TX 75403

*The return policy is subject to change without notice.