Shipping Policy:

Many of our products ship direct from the manufacturer, processing and shipping times may vary and multiple item orders may ship separately.

• In-house orders are processed and shipped within 3-5 business days.
• Some products can take up to 15 business days to process. This does not include transit time.
• Back-Ordered and Custom products can take longer than 15 business days.
• Order Processing cut off time is 5:00 pm (Eastern).
• Orders placed after cut off time will begin processing the next business day.
• All pre-orders are non refundable and cannot be canceled.
• Expect shipping delays for international orders due to customs clearance. (Canada, you know the drill)
• Some shippers may not provide or update tracking, depending on shipping method.
  

CUSTOM ITEMS:

Order Cancellation: 

Orders may be canceled at our discretion. 

Cancellation requests within 15 business days must have a valid reason, listed below.

-Order was a duplicate order

-Product is not available and was not listed as a pre-order

Order Changes:

If you have placed an order and wish to change the quantity of an item you ordered to a lower amount, you will be issued a store credit for the value of the product change. Custom products may not eligable for size or quantity changes.

Returns:

• • Contact customerservice@colddeadhands.us with all returns before returning items. Some items are not eligible for return. 
  • The return policy is subject to change without notice.
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To complete your return, we require a receipt or proof of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • Custom items are exempt from being returned.
  • Only shipment errors and product damage are eligible for returns. All other issues will be reviewed on a case by case basis. 

Please order 1 size larger than your typical size. 

Cold Dead Hands Warranty Information

All products sold by CDH inc (Cold Dead Hands) have a limited 15 day warranty on product quality.

Warrantied products are identified and detailed in the product description on the product order page.

Warranties periods vary by product.

Warranty claim process:

Item must be returned (at customer's expense pending evaluation) to:

• CDH, Inc.
• PO Box 1018
• Greeenville, TX 75403

Returned item will be evaluated by in-house quality control.

QC Evaluation will determine:

• Manufacturer's defect.
• Workmanship flaw.
• Misuse or abuse.

Warranty coverage will be determined by QC evaluation:

• Refund/replacement, including customer shipping cost if QC evaluation warrants.
• Repair and return, additional fees for repair and return may apply.
• Store credits, full or partial based on QC evaluation.

If you have a warranty or return question or concern, please contact our customer care specialists at customerservice@colddeadhands.us

Order Inquiries: customerservice@colddeadhands.us

Order Questions, Returns, Tracking Requests, Etc.

• Click here to contact customer service

Have issues or questions not related to an order?

Contact Us Via Snail Mail at:

• CDH, Inc.
• P.O. Box 1018
• Greenville, Tx. 75403

Contact Us By Phone at:

• (281) 940-4183
• Note: We do not have phone based customer service available at this time, but you can text or leave a voicemail and customer service will be notified. For faster customer service, use the email address above.