Shipping Policy:

Many tactical gear orders can take 4-6 weeks for delivery. 

• Most orders are shipped within 3-5 business days.
• Orders can take up to 15 business days to ship. This does not include transit time.
• Some products may not have tracking information available.
• Back-Ordered and Custom products can take longer than 15 business days
• Order Processing cut off time is 5:00p (Eastern)
• Orders placed after cut off time will not be processed until the next business day
• Products may be shipped separately, at our discretion
• Certain products ship directly from our vendors.
• All preorders are non refundable and cannot be canceled.
• Expect delays for orders going to Canada (Updated 11/1/18)

CUSTOM ITEMS:

While all orders are covered by our 15 business day shipping policy, the following examples are custom products that often require most of the 15 business days to ship.

-Metal Keychains

-Leather Keychains

-Paracord bracelets (up to 30 days)

-Leather Necklaces

-Leather Bracelets

-Rings

-Wooden signs

This list is provided as an example and may not be complete. Please ensure that you read the description of each product you are ordering.

Custom items are also exempt from returns or exchanges. 

Some products. both custom items and otherwise, may have an extended shipping policy per the request of the providing vendor.

Order Cancellation: 

Orders may be canceled at our discretion. 

Cancellation requests within 15 business days must have a valid reason, listed below.

-Order was a duplicate order

-Product is not available and was not listed as a pre-order

Order Changes:

If you have placed an order and wish to change the quantity of an item you ordered to a lower amount, you will be issued a store credit for the value of the product change. Custom products may not eligable for size or quantity changes.

Returns:

• • Contact customerservice@colddeadhands.us with all returns before returning items. Some items are not eligible for return. 
  • The return policy is subject to change without notice.
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To complete your return, we require a receipt or proof of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • Custom items are exempt from being returned.
  • Only shipment errors and product damage are eligible for returns. All other issues will be reviewed on a case by case basis. 

Please order 1 size larger than your typical size. 

Cold Dead Hands Warranty Information

All products sold by CDH inc (Cold Dead Hands) have a limited 15 day warranty on product quality. Some products retailed by Cold Dead Hands may have an extended warranty, all information regarding said expressed warranty will be listed on respective product page. 

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